| Patient
Information |
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Preparing
for Surgery |
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Undergoing surgery
on an outpatient basis has many benefits. The most important benefit is
allowing the patient to return home the same day. Other benefits are
shorter waiting times, first-rate personalized one-on-one care, and a
more “at home” feel to our waiting rooms and
holding areas.
After you and your
surgeon decide on outpatient surgery, your surgery date will be
scheduled through our scheduling department. Prior to your surgery
date, one of our nurses will call you to conduct your pre-op
assessment. This is a 10-15 minute phone conversation that will cover
the following: medical history, surgical history, any
problems/reactions to anesthesia in past surgeries, and current
medications (including dosage, route, and schedule). You will be asked
if you are currently taking any blood thinners, aspirin, or aspirin
products on a daily basis. We will document these medications on our medication
reconciliation form. Please be
patient in allowing us to gather this information. We realize that you
have given most of this information to your surgeon’s office
already. We are an entirely different facility and require this same
information. Gathering this information is for your added safety and
our promise to deliver complete and competent care.
Your surgeon may
also require additional blood work/tests to be done prior to your
surgery date. Please be prompt in getting this pre-op work completed in
a timely fashion. These results will be faxed to our office for your
records, and are a vital part of the surgical process. If you have
additional questions after the phone interview has been completed,
please feel free to call us. If you decide to cancel your surgery for
any reason, please contact our office at least 24 hours in advance or
as soon as possible.
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Below is a
checklist of the proper steps that are to be taken prior to your
procedure.
- Be sure that
your pre-op phone interview has been completed by a member of our
staff. If it has not been completed, please call us as soon as
possible.843-347-9587.
- Remember to have
nothing to eat or drink after midnight on the night before your
procedure, unless otherwise instructed by your physician or the nurse.
- Make sure to
complete the liquid diet and bowel prep the day before your surgery
(for all colonoscopy
patients) or your enema (for all prostate biopsy patients) as
instructed.
- Take only the
medications the pre-op nurse instructs you to take with a small sip of
water on the morning of your surgery date. (These medications usually
include any blood pressure or heart medications and/or an oral
antibiotic.)
- Make sure you
bring your insurance cards, social security card, and any co pays you
may have discussed with our insurance/billing clerk. If there are
monies due at the time of your procedure, you will receive a phone call
from our insurance billing clerk explaining this prior to your
procedure date. If you have an advanced directive i.e. living will,
healthcare power of attorney please make sure to bring in a copy of
these documents for our records.
- Make plans to
have a driver that can bring you here and take you home. If this driver
is a person with whom you would NOT
like your healthcare information to be shared, please notify the nurse
when you are brought to the pre-op holding area. It
is against our policy to allow patients that have undergone anesthesia
to drive themselves home or to be driven home by a cab or cab company.
- Wear loose
comfortable clothes and leave all jewelry/valuables at home.
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When you arrive at
our facility you will check in at our front desk. Here they will review
all your personal records, verify any changes of address or phone
numbers, verify correct spelling of names, verify correct insurance
companies/ID numbers, have you sign any consents for pathology, and
collect any co-pays due. You will be given a copy of patient rights
and responsibilities as well as
a patient
satisfaction survey.
A nurse will then
come get you and bring you to the pre-op holding area. At the
discretion of the pre-op nurse, a maximum of (2) family members/friends
will be allowed to accompany you. You may be asked what procedure you
will be having that day. Please be aware that this is only a safety
measure set in place to verify that you, the patient, understand what
services will be provided for you that day. Our staff is fully aware of
what surgery you are scheduled for.
We use a medical
doctor to administer the majority of our anesthesia, and rarely use a
CRNA. This is a higher standard of care than what you will find at
other local hospitals and medical facilities.
There you will sign
an operative
consent form for surgery. A
nurse will obtain a set of vital signs and start your IV. Our
anesthesiologist or nurse that will provide IV sedation will also
conduct an interview with you at this time. Also, the nurse that will
be with you during the surgery will speak with you and explain what you
can expect while in the operating room.
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you wake up from your procedure you will be accompanied to the recovery
room. You will remain here for an estimated time of 30 minutes-1
½ hours. Every patient’s recovery time is
different and planned around his/her needs at that time. You will be
given any pain/anti-nausea medications as needed. Your vital signs will
be taken every 5 minutes until discharge. Your nurse will offer you a
light beverage when you are stable enough for it. Your family member
will be called back to the recovery room to sit with you until you are
ready to go home. You and your family member will receive verbal and written
discharge instructions. You can
also expect a next-day follow-up phone call to check on your recovery
so far and answer any questions or concerns. |
| Discharge Instructions
for: |
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| Special
Needs |
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If you or
your family member is disabled/handicapped, vision/hearing/speech
impaired, or have a language/learning barrier, be sure to discuss this
with our staff during your preoperative phone interview. We provide
wheelchairs if needed. We also offer interpreting services for
non-English-speaking patients and/or family members. Please know that
we will make every effort to accommodate your needs.
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| Pediatric
Surgery |
| Having
your child scheduled for surgery can be a very stressful and fearful
time. Our staff is well-trained in caring for children who are
undergoing a surgical procedure. We have nurses and staff that have
special certification in the care of children called Pediatric Advanced
Life Support (PALS).
If you have
any questions or concerns regarding the type of anesthesia your child
will receive and/or questions surrounding the process of how your child
is given anesthesia, please know the nurse who conducts your
preoperative phone interview will be glad to answer these questions for
you.
If any
additional questions arise after the interview, please feel free to
call us before the scheduled surgery date. It is our goal that all
patients, parents, and family members are fully aware of how their
loved one will be cared for.
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| Rivertown
Surgery Center Fees: |
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Rivertown Surgery
Center has a set standard fee for each procedure that we perform. This
fee will not be altered due to minor variations in medical supplies
that are used.
Our standard fee
includes cost of the following: procedure, supplies, operating room,
equipment, medication, and recovery care. The Surgery Center fee does
not include your treating physician’s fee. You will need to
contact your treating physician’s office to discuss his or
her fee. Depending upon additional services needed to ensure that you
receive the highest level of care, you will also receive additional
bills for secondary charges such as anesthesiology and lab work.
Rivertown Surgery
Center has an on-site billing clerk that will be happy to assist you
with you insurance questions. Please feel free to contact
us
at 843-347-9587.
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Insurance Coverage & Payment Options: |
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Our billing clerk
will contact you prior to your date of service to discuss your
insurance coverage and estimated cost of services. Please note that
sometimes treatment plans change from the time of admission to the time
of discharge, so there may be additional fees added to your bill after
you are discharged.
Prior to surgery,
you may be responsible for payment of your deductible, co-payment, and
co-insurance payment as determined by your insurance provider. We will
submit your claim to your insurance company after services have been
received. After your insurance claim has been processed, we will then
send you a statement outlining your charges, and what additional
charges are due. The remaining balance may include deductibles,
co-pays, co-insurance, or non-covered charges.
Please keep in mind
that your insurance is a contract between you and your insurance
company. Any unpaid balance becomes the responsibility of the patient,
or the person who signed for financial responsibility for your account.
As with any bill, we expect and appreciate prompt payment.
Please remember to
bring your insurance cards with you to your appointment. We accept all
major credit cards (Visa, Mastercard, Discover, and American Express)
We also accept Care Credit.
*0% payment plans and financing are available through Care Credit for
approved customers. Please visit www.CareCredit.com
for more information.
| We Participate with
the following
Insurances: |
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Aetna |
Blue
Cross Blue Shield of South Carolina |
| Blue
Cross Blue Shield Federal |
Bluechoice |
| Carolina
Care Plan |
Cigna |
| Carolina
Care Plan |
Medicaid
(all forms of Medicaid) |
| Medicare
(including replacement plans) |
PAI (Planned
Administrators) |
| PHCS
(Private Health Care Systems) |
Tricare |
| United
Health Care |
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| Self-Pay
Information: |
| We
offer self-pay rates for our patients that do not have insurance. Often
times our self-pay rates are substantially less than that of other
hospitals and facilities. Please contact our billing clerk with
questions. |
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Please take a moment to review
the Patient
Bill of Rights
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| Let
us know how we did, complete a Patient
Survey. |
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Mailing
Address: |
822 Farrar Drive |
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Conway,
South Carolina 29526 |
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Email
Address:
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Directory
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| Office Phone: |
843-347-9587
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| Office
Fax: |
843-347-9633
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Clinical
Director:
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Ext
112
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Business
Manager:
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Ext
113
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Front
Desk Reception:
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Ext
100
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Billing
Clerk:
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Ext
101
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